A recent blog post was called, ‘the art of a good customer survey‘ and highlighted a survey that I liked and I filled in. It rightly got quite a response from Carl who knows a lot more about customer surveys (and plenty of other stuff) than I. So, with reflection I think that post was a little pompous and I come to realise that every post does not have to preach or teach – I guess if I write good content the reader can decide if it is valuable or not. So, here is my pledge to you [yes both of you] – we will have no more pompous headlines on this blog. OK?

And if you are wondering why there is a picture of a man with a moustache on this post (on the homepage), well I searched Shutterstock for pompous and thats what came up.